ROLE : CUSTOMER SUPPORT EXECUTIVE
Job description :
We are hiring customer support executives to handle all inbound communications and queries from customers across multiple channels. He/She will be mainly responsible to perform the following duties:
Role and Responsibilities
-To answer calls professionally and provide the required information about the products/order.
-To maintain records of customer interactions and report them accordingly.
-To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.
-To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely manner
-To further refer any unresolved customer grievances or requests to specific departments for investigation.
-To laiase with e-commerce team for information/issue resolution.
-Atleast one year relevant experience preferred
-Excellent communications skills.
-Basic telephone and email etiquettes.
-Good problem solving skills and
-Ability to work under pressure.
-Good knowledge of MS Office for report generation.